vendors:cisco:contactcenter [orourke.tv]

The Future of Contact Centre

WxCC - Webex Contact Center

JDS APIs - https://developer.webex-cx.com/documentation/journey
JDS Overview Vidcast - https://app.vidcast.io/share/889c2cbf-51b2-4cc9-94f8-9143078dca83
JDS Use Case Vidcast - https://app.vidcast.io/share/eed57335-b260-466b-b7cf-b3e1546f9cb3
CloudEvent Spec Details - https://github.com/cloudevents/spec/blob/v1.0.2/cloudevents/spec.md
JDS Widget GitHub Link - https://github.com/CiscoDevNet/cjaas-widgets

Conversational IVR
Chat
Voice → Text Translation
Cisco Contact Centre AI

UC Collab Ideas / Feature Requests

AI / GBT to create Summary of call post call.
Agent Assist

https://cs.co/developer-community - Cisco's Developer Community
https://developer.cisco.com/
https://developer.cisco.com/codeexchange/

vendors/cisco/contactcenter.txt
Last modified: 2024/03/11 16:36
by gerardorourke