vendors:cisco:contactcenter [orourke.tv]

The Future of Contact Centre

WxCC - Webex Contact Center

JDS APIs - https://developer.webex-cx.com/documentation/journey
JDS Overview Vidcast - https://app.vidcast.io/share/889c2cbf-51b2-4cc9-94f8-9143078dca83
JDS Use Case Vidcast - https://app.vidcast.io/share/eed57335-b260-466b-b7cf-b3e1546f9cb3
CloudEvent Spec Details - https://github.com/cloudevents/spec/blob/v1.0.2/cloudevents/spec.md
JDS Widget GitHub Link - https://github.com/CiscoDevNet/cjaas-widgets

Conversational IVR
Chat
Voice → Text Translation
Cisco Contact Centre AI

vendors/cisco/contactcenter.txt
Last modified: 2023/03/24 15:00
by gerardorourke