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vendors:cisco:uc:ucce:mobileagents [2020/03/24 11:35]
gerardorourke [Recording]
vendors:cisco:uc:ucce:mobileagents [2020/03/28 13:05] (current)
gerardorourke [CTI Port - CUCM Phone Template]
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   *Call by Call = 4 x 1 Load (each Mobile Agent equates to load of 4 standard agents - so supporting a max of 2000/4 = 500 total agents on a '​2000'​ Agent Solution)   *Call by Call = 4 x 1 Load (each Mobile Agent equates to load of 4 standard agents - so supporting a max of 2000/4 = 500 total agents on a '​2000'​ Agent Solution)
   *Nailed up Connection = 2 x 1 Load (each Mobile Agent equates to a load of 2 standard Agents) = 1000 Agents on a '​2000'​ Agent Solution   *Nailed up Connection = 2 x 1 Load (each Mobile Agent equates to a load of 2 standard Agents) = 1000 Agents on a '​2000'​ Agent Solution
 +
 +===== CTI Port - CUCM Phone Template =====
 +
 +  - Create your Mobile Agent Phone Profile and Line Profile with a 12XX Extension Range. Note RCP to save Extension uses a 1200XXXX range - as it never dialed by a end user.
 +  - Add Agent Users details to Excel for their LCP and RCP Profile
 +  - Export to CSV 
 +  - Import to CUCM
 +  - Bulk Add Phone uses Mobile Agent Phone Profile
 +  - Add LCP and RCP to CCE CUCM App User '​pguser'​
 +  - Add LCP to Recording CUCM App User is recording enabled
 +
 +{{ :​vendors:​cisco:​uc:​ucce:​mobileagentbulk.xlsx |}}
  
 ====Recording==== ====Recording====