CallStatusZone Values

Information taken from the ICM 7.2 Outbound Option User Guide
http://www.cisco.com/en/US/products/sw/custcosw/ps524/products_user_guide_list.html

The CallStatusZone1 and CallStatusZone2 fields can be populated with the following values that show the current status of the customer record for the zone.

The values are:

AActive: Stored in CallStatusZoneX (1 or 2). A zone is set to active when it has been sent to a dialer for dialing.
BA callback was requested. Stored in CallStatusZone1 and CallStatusZone2 field when a regular callback (non personal callback) has been scheduled. The Callback time itself is stored in both the CallbackDateTimeZone1 and CallbackDateTimeZone2 columns since the callback overrides the inividual zones.
CClosed: Record has been closed for that particular zone, so the record will not be retried again for that zone (zone1 or zone2)
JAgent rejected (closed out the record)
MThe maximum number of attempts has been reached. Stored in both CallStatusZone1 and CallStatusZone2. A record is set to “M” when it has dialed the maximum times as specified in the campaign and will not be retried again. Both zones are set to “M” to indicate no further calling in either zone.
PPending. Stored in CallStatusZoneX (1 or 2). This is the initial state of a record before any dialing has taken place. The record remains in the pending state for a particular zone until all of the numbers specified for that zone are dialed. A pending contact which has already dialed at least one dialer from its sequence will have at least one CallBackDateTimeXX column filled in with a retry time
RRetry. Stored in CallStatusZoneX (1 or 2) for the zone where the Retry is scheduled. The retry time itself is stored in the CallbackDateTimeZoneX (1 or 2) as well as in the individual number column CallbackDateTimeXX, where XX is the number to be retried (01 - 10). Call can be retried for a variety of reasons including receiving a busy or no answer result, etc.
SA personal callback was requested. Stored in both CallStatusZone1 and CallStatusZone2. A record is set to “S” when it has been scheduled for a personal callback. Both zones are set to “S” to indicate that it has been moved to the personal callback list
UUnknown: Stored in CallStatusZone1 and CallStatusZone2. A record is set to Unknown if its status was “A” when the Campaign Manager started. If the Campaign Manager shuts down when a record is at a dialer, it no longer knows its status when it restarts; therefore, it will remain in “U” state until the record is returned to it.
XFor a personal callback, the agent is not available, and the reschedule mode is Abandon. (This value is used for CallStatusZone1 only).
  • vendors/cisco/uc/icm/outbound/callstatuszone.txt
  • Last modified: 2018/05/17 19:56
  • by gerardorourke