CCE Update Steps

ICM 11.0(3)

Install Time: 1.5 hours

  • Note - No need to uninstall 11.0(2) ES
  • Shutdown all A side ICM services, Set to manual
    • Install 11.0(3)
    • Install ES3 (all ICM)
    • Install ES5 (Rogger,AW-HDS)
  • Shutdown all B side ICM services, Set to manual
  • Restart A side - confirm in service and all OK (system Test app)
  • Install on B side
    • Install 11.0(3)
    • Install ES3 (all ICM)
    • Install ES5 (Rogger,AW-HDS)

Java update on ICM.0(3)

Unified CCE release 11.0(3) installs 32 bit Java Runtime Environment (JRE) 8 Update 121 and supports later Java 8 updates.

The latest JRE 1.8 available is update 212 Windows x86 Offline 66.37 MB jre-8u212-windows-i586.exe

https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html

Current Java Version

C:\Cisco\CVP\jre\bin>java -version
java version "1.7.0_51"
Java(TM) SE Runtime Environment (build 1.7.0_51-b13)
Java HotSpot(TM) Client VM (build 24.51-b03, mixed mode)
  • Use the CVP JREUpdate Tool to update Java with the latest JRE 7 update.
  • After updated Critical Step! - Copy the files from jre/client to jre/server - otherwise VXML server will not start.

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal/118857-technote-cvp-00.html

ES

  • ES 30 - CVP Ops server (CSCve92752 oamp Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability)

CVP 11.6

Note - Java moved from 32 bit to 64 bit in CVP 11.5

C:\Cisco\CVP\jre\bin>java -version
java version "1.7.0_121"
Java(TM) SE Runtime Environment (build 1.7.0_121-b31)
Java HotSpot(TM) 64-Bit Server VM (build 24.121-b31, mixed mode)

Java SE 7 updates Updates for Java SE 7 released after April 2015 are only available to Oracle Customers through My Oracle Support (requires support login).

Where can I get Java 7 downloads? July 2015: Updates for Java 7 are no longer available to the public. Oracle offers updates to Java 7 only for customers who have purchased Java support or have Oracle products that require Java 7.

It looks like the latest version released for JRE 7 was Update 221 JDK 7u221 b31 https://www.oracle.com/technetwork/java/javase/documentation/javase7supportreleasenotes-1601161.html#R170_191

UCCE

CVP

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