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vendors:cisco:uc:finesse [2019/05/09 16:15]
gerardorourke [Account Locked After Five Failed Sign In Attempts]
vendors:cisco:uc:finesse [2019/07/19 09:16] (current)
gerardorourke
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 =====Finesse API ===== =====Finesse API =====
 +==== Performance Stats =====
 +  * https://​developer.cisco.com/​docs/​finesse/#​!diagnostic-portalget-performance-information/​diagnostic-portalget-performance-information
 +
 +=== Example ===
 +https://​finesse1.xyz.com/​finesse-dp/​rest/​DiagnosticPortal/​GetPerformanceInformation
 +
 +<code xml> ​
 +<?xml version="​1.0"​ encoding="​UTF-8"​ standalone="​yes"?>​
 +<​dp:​GetPerformanceInformationReply ReturnCode="​0" ​
 + ​xmlns:​dp="​http://​www.cisco.com/​vtg/​diagnosticportal">​
 +<​dp:​Schema Version="​1.0"​ />
 +<​dp:​PerformanceInformation>​
 +    <​dp:​PropertyList>​
 +        <​dp:​Property Value="​109441280"​ Name="​Tomcat/​Heap ​
 +         ​Memory Utilized"/>​
 +        <​dp:​Property Value="​50921904"​ Name="​Tomcat/​Non Heap 
 +         ​Memory Utilized"/>​
 +        <​dp:​Property Value="​0"​ Name="​CTI Statistics/​Incoming ​
 +         ​Responses Queue"/>​
 +        <​dp:​Property Value="​0"​ Name="​CTI Statistics/​Outgoing ​
 +         ​Responses Queue"/>​
 +        <​dp:​Property Value="​0"​ Name="​Tomcat/​Average Request ​
 +         ​Process Time"/>​
 +        <​dp:​Property Value="​0"​ Name="​Tomcat/​Longest Request ​
 +         ​Process Time"/>​
 +        <​dp:​Property Value="​1.47"​ Name="​Average System Load"/>​
 +        <​dp:​Property Value="​183"​ Name="​Tomcat/​Thread Count"/>​
 +        <​dp:​Property Value="​183"​ Name="​Tomcat/​Peak Thread Count"/>​
 +        <​dp:​Property Value="​0"​ Name="​CTI Statistics/​Events In Queue"/>​
 +        <​dp:​Property Value="​0"​ Name="​CTI Statistics/​Decoding ​
 +         ​Responses Queue"/>​
 +        <​dp:​Property Value="​0"​ Name="​Active Totals/​Logged In Agents"/>​
 +        <​dp:​Property Value="​0"​ Name="​Active Totals/​Current Calls"/>​
 +        <​dp:​Property Value="​0"​ Name="​Running Totals/​Calls Received ​
 +         or Initiated"/>​
 +        <​dp:​Property Value="​0"​ Name="​Running Totals/​Calls Failed"/>​
 +    </​dp:​PropertyList>​
 +</​dp:​PerformanceInformation>​
 +</​dp:​GetPerformanceInformationReply>​
 +</​code>​
 +
 ==== Load Balancing ==== ==== Load Balancing ====
 Use SystemInfo API (check out https://​developer.cisco.com/​site/​finesse/​documents/​dev-guide/​) Use SystemInfo API (check out https://​developer.cisco.com/​site/​finesse/​documents/​dev-guide/​)